Frequently Asked Questions

TPA stands for Third Party Administrator. The purpose of our Company is to provide an intermediary between the Benefits Provider(s) and the Employer whereby the TPA provides all administrative functions directly to the Employer. The cost for this is explicit and not blended into premiums or fees for the Benefit Providers.

No. FAS only provides administrative services. As such, we are able to concentrate on providing the best possible administration for your Company without being distracted and/or conflicted in providing design and consulting services.

Yes. FAS currently works with 3 major insurers.

Yes, but the Employer will need a benefits consultant to provide the plan design and licensed products, such as life insurance.

We provide full Trust Fund Administration including:

• Trust Fund meeting support and organization.
• Meeting minutes.
• Financial operations of the Trust Fund.
• Audit, legal and regulatory coordination.
• Full claims adjudication and payment.
• Pension payment calculation, processing and reporting.
• Bilingual call centre.
• Receipt, reconciliation and management of employer contributions to the Trust Fund.
• Cash management transfer services.
• Other duties as required.

Yes.

All adjudication and claims payment occurs in our Head Office located in Edmonton, AB.

Yes.

Monday through Friday 7 a.m. to 5 p.m. MST.