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  1.  1.   Do I need a pre-determination for orthodontics?
  2.  2.   Are there any special instructions for submitting orthodontic or paramedical practitioner claims?
  3.  3.   How often can I get glasses?
  4.  4.   How often are eye exams covered?
  5.  5.   How do I make a name/address change?
  6.  6.   I had a baby three months ago, how do I add him/her to my benefit plan?
  7.  7.   My son/daughter is 18 now, is he/she still covered? For how long is he/she covered?
  8.  8.   My spouse and I are each covered through each other’s plans. Which plan should I submit my claim to first?
  9.  9.   Where should I send my completed claim form?
  10.  10.   Is there a deadline for submitting my claims?

Can't find your Question here?
Email your question to questions@fasadmin.com – you might see your question added to our list of Frequently Asked Questions. You can also contact our Call Centre if your question requires a more immediate response.

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